FAQs
For additional questions, please contact QXevents@horizonair.com.
How do I provide my RSVP and when is the deadline?
How do I provide my RSVP and when is the deadline?
The official invitation has been sent to your company email address or personal email address on record if retirement occurred before registration launched. Use the link in the invitation to submit your RSVP. Please submit your RSVP by July 15, 2026, 11:59 PM PST. If your plans change after registering, please notify QXevents@horizonair.com as soon as possible.
What do I do if I have to work?
What do I do if I have to work?
If you are scheduled to work on the day of the event, please coordinate with your manager.
Can I bring a guest?
Can I bring a guest?
Yes, honorees are invited to join with one guest (18+). Leaders and supervisors who are not celebrating a Milestone Service Anniversary are not eligible to bring a guest. We encourage leaders to join in celebrating all our special honorees.
Can I bring a service animal?
Can I bring a service animal?
Service animals that have been individually trained to perform work or tasks for a person with a disability are welcome. No other animals or pets are permitted.
What is the dress code?
What is the dress code?
This is your celebration. While we recommend keeping it fun and sunset cruise-casual, you’re welcome to wear whatever makes you comfortable. Please plan accordingly for the outdoor weather and choose footwear appropriately for boarding and moving about on the dock and boat.
What do I do if I can no longer attend the party, and registration is closed?
What do I do if I can no longer attend the party, and registration is closed?
Please email QXevents@horizonair.com to let us know. We will cancel your hotel reservation, but you are responsible to cancel your flights. Failure to cancel your travel listing may jeopardize your travel privileges, as it removes inventory from available seating without the intent to travel.
Who is invited to the Milestone Service Anniversary Celebration?
Who is invited to the Milestone Service Anniversary Celebration?
Horizon employees with 20+ years of service (in five-year increments) are invited to attend. Invitations are extended to active Horizon employees based on years of service and those who retired in good standing to date this calendar year. On-call and temporary employees are not eligible. For more information about recognition programs, please visit the Recognition Site on Team AAG.
Travel & Hotel FAQs
How do I book my travel and my guest travel?
How do I book my travel and my guest travel?
Travel will be booked through your Fly account.
Travel for yourself/Spouse/Domestic Partner - select Positive Space/Non-Bumpable, then “Event” as the reason and list “Milestone Anniversary Cruise”.
If you are bringing a guest who is not your Primary Traveler/Secondary Traveler, Parent or an approved dependent child, learn how to book your guests with Special Event Travel Credits here. Special travel credits will be loaded into your Fly account on July 17, 2026. Special Travel Credits are NOT used for Employee/Spouse/Domestic Partner.
Who is eligible to receive Special Event Travel Credits for their Milestone guests?
Who is eligible to receive Special Event Travel Credits for their Milestone guests?
All honorees are eligible to bring a guest to the Milestone Service Anniversary Celebration and are eligible to receive Special Event Travel Credits, if needed. Please follow the listing instructions precisely. Special Travel Credits will be loaded into your Fly account on July 17, 2026.
Is a complimentary hotel room provided for Milestone Service Anniversary honorees?
Is a complimentary hotel room provided for Milestone Service Anniversary honorees?
Honorees whose home base is not PDX are eligible for one complimentary hotel room on the night of the celebration (August 20, 2026) at the Hilton Vancouver Washington, 301 W 6th Street, Vancouver, WA 98660. Please indicate your lodging needs during registration. If more than one night is required due to flights, please advise QXevents@horizonair.com. Requests for hotel accommodations must be submitted by July 15. Exceptions will not be granted. Additional hotel rooms may be booked at your own expense.
Why is a complimentary hotel room not provided for honorees based in PDX?
Why is a complimentary hotel room not provided for honorees based in PDX?
Because the event is taking place in the PDX base location, complimentary hotel rooms are not provided for PDX-based honorees. However, a round-trip ride-share voucher will be provided if requested during registration to ensure your safe transport to the event.
Is more than one complimentary hotel room provided to honorees upon request?
Is more than one complimentary hotel room provided to honorees upon request?
No. Each honoree (whose home base is not PDX) is eligible for one hotel room, regardless of the guest(s) invited. Additional hotel rooms may be booked at your own expense.
If I am a PDX based honoree, and my guest is not PDX based, is my guest eligible for a complimentary hotel room?
If I am a PDX based honoree, and my guest is not PDX based, is my guest eligible for a complimentary hotel room?
No. Honorees whose home base is PDX are not eligible for complimentary hotel rooms, nor are their guests. Hotel rooms may be booked at your own expense. Exceptions will not be granted. Additional hotel rooms may be booked at your own expense.
Is a complimentary hotel room provided for leaders, and supervisors who are not celebrating a Milestone Service Anniversary?
Is a complimentary hotel room provided for leaders, and supervisors who are not celebrating a Milestone Service Anniversary?
Leaders whose home base is not PDX are eligible for one complimentary hotel room on the night of the celebration (August 20, 2026) at the Hilton Vancouver Washington, 301 W 6th Street, Vancouver, WA 98660. Please indicate your lodging needs during registration. If more than one night is required due to flights please advise QXevents@horizonair.com. Requests for hotel accommodations must be submitted by July 15. Exceptions will not be granted. Additional hotel rooms may be booked at your own expense.
How many nights can I stay at the hotel if I am an honoree not based in PDX?
How many nights can I stay at the hotel if I am an honoree not based in PDX?
The complimentary room at the Hilton Vancouver Washington, 301 W 6th Street, Vancouver, WA 98660, for honorees whose home base is not PDX, is for the night of August 20, 2026. You may choose to stay additional nights at your own expense.
Is parking complimentary at the hotel for honorees not based in PDX?
Is parking complimentary at the hotel for honorees not based in PDX?
Yes, parking at the hotel will be covered for employees not based in PDX who rent vehicles on own.
Is parking complimentary at the hotel for employees staying at the hotel at their own expense?
Is parking complimentary at the hotel for employees staying at the hotel at their own expense?
No, employees staying at their own expense will need to pay for their own parking at the hotel.
How do I get from the Hilton Vancouver Washington to Caruthers Landing (Portland Spirit Dinner Cruise)?
How do I get from the Hilton Vancouver Washington to Caruthers Landing (Portland Spirit Dinner Cruise)?
Complimentary charter buses will be available from the Hilton Vancouver Washington to Caruthers Landing. Departure information including pick-up and drop-off will be available shortly.
Where do I park if I drive to Caruthers Landing?
Where do I park if I drive to Caruthers Landing?
Complimentary parking is available in the Spirit of Portland Parking Lot. The address is 110 SE Caruthers Street, Portland, OR 97214.
Transportation FAQs
I am flying in for the event; how do I get to the hotel?
I am flying in for the event; how do I get to the hotel?
A complimentary ride-share voucher can be requested during the registration process. A valid cell phone number is required during registration. Rideshare vouchers will not be sent to email. The Uber app must be loaded on your cell phone prior to August 19, 2026.
The Spirit of Portland FAQs will be available as we get closer to the event.
For additional questions, please contact QXevents@horizonair.com.
